Damaged/Missing Products – Canadian Protein

My order is missing a product, what do I do?

If you receive an order with missing product(s), you MUST contact us within 48 hours of receiving your order, and an image/copy of the packing slip must be submitted to: support@canadianprotein.zen... See more

I received a damaged/incorrect product, what do I do?

If you receive an order that is damaged we MUST receive images of the damaged product for Quality Control and also to provide to the courier in the event the courier is responsible for the damages.... See more

My shipment was sent to the wrong address, what do I do?

If your order is Returned due to address error (missing unit number, street number or incorrect Postal Code, etc.) you will be responsible for the Return and the Reshipping Fee. Please contact our ... See more

My protein is not mixing well, what do I do?

If your protein powder is not mixing well there may be a few reasons why. If you place the powder at the bottom of a glass or shaker cup and then try to mix/stir, it is likely that some powder will... See more