Knowledge base

• Shipping/Tracking Questions

  Tracking Inquiries

  • Where is my order?

  General Shipping Inquiries

  • Why is my order being shipped back to you?
  • It says "Free Shipping on Orders >$99". Why am I still being charged shipping?
  • Do you deliver to Post Office boxes (PO boxes)?
  • When will my order be ready?
  • Why am I being charged for shipping on in-store pick up?
  • Why is GymLife® equipment shipping charges billed separately?

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• Order Issues

  Order Changes/Cancellations

  • Can I get help with Sezzle?
  • How do I edit, change or cancel a subscription?
  • How do I cancel, edit or change an order?
  • How do I change my credit card information?
  • Why am I being shipped an order I didn't submit? / Incomplete or Address Error

  Damaged/Missing Products

  • My order is missing a product, what do I do?
  • I received a damaged/incorrect product, what do I do?
  • My shipment was sent to the wrong address, what do I do?
  • My protein is not mixing well, what do I do?

  Returns/Exchanges

  • What is Canadian Protein's Return Policy?
  • How do I return a product/my order?
  • How do I return/exchange apparel?
  • I don't like the flavour and would like to return/exchange the product, how do I do this?

• Our Products

  Supplements

  • What is the concentration of Alpha GPC?
  • CLA Colour
  • What is the MCT Oil Powder composition breakdown?

  Protein Products

  • Why have the nutrition facts changed?
  • Why did protein prices increase?
  • How is the bulk protein packaged?
  • Where does your beef protein isolate come from?
  • My product tastes different than usual, why is that?
  • Is Canadian Protein products halal?

  Vegan Products

  • How do I know if a product is vegan?
  • Where are your ingredients and raw materials sourced from?

• General

  Sales & Discounts

  • Why isn't my discount working?
  • How does "Buy More Save More" work?
  • Can I mix & match 3x2kg protein?

  FAQ

  • Did Smile Rewards program change to Joy?
  • How do I edit my address in my account?
  • Why have the prices increased?
  • Where are your products manufactured?
  • What are C-Points and how do I use them?
  • When and where do I pick up my in-store pick up?

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  Wholesale/Private Label

  • How do I become a wholesaler for Canadian Protein?