Return and Refund Policy (Excluding Apparel)
To begin a return, please visit our Return Centre.
CanadianProtein.com offers a 14 day return and refund policy if the conditions below are met:
-
Canadian Protein will provide a Free Shipping Label if an incorrect item was shipped.
-
Canadian Protein does not cover the cost of shipping on returns, if you do not like the product.
-
We are not responsible for products that have been stored incorrectly by the customer or products that have expired/gone off due to storage negligence.
-
We cannot accept returns based on taste, mix-ability, consistency, or appearance because most products (protein, extracts, amino acids, etc.) are of natural sources or synthetically derived and these characteristics may change from time to time which are out of our control. For this reason we offer low cost samples for all of our protein products and our flavoured items. Samples are not available for supplements as these are mostly in their natural state.
-
All returns must be mailed within 30 days of receiving the order. If not, the order is no longer applicable for a refund.
-
Returns are not applicable for international orders
-
If there was a promotional item included in your order which was part of the promotional item you are returning you must return the promotional item as well or we will not issue the refund.
-
Canadian Protein must be contacted within 24 hours of delivery date, if there was a missing item. Please contact our Support Team with a photo of the packing slip and product received.
-
Returned items cannot be marked, damaged, opened, and must be in reasonable condition.
-
Full refunds will be granted ONLY if the above conditions have been met, minus the cost of the initial shipping fee.
-
We do not accept exchanges, and open bags are not accepted into our facility.
-
If you wish to return an item and the order total after your return drops below the $99 subtotal for free shipping a $9.99 will be subtracted from your return total given back to you.
-
Returns or order cancellations can only be refunded to the original card or in the form of store credit. No refunds will be in the form of cash, cheque, PayPal, or to a different debit/credit card than the one originally used for purchase.
Return and Refund Policy (Apparel)
We offer credit for apparel and accessories only.
Cryptocurrency Payments
If you would like to return a product you purchased with cryptocurrency and you fit the return policy criteria outlined in this post, we can offer a store credit only for the amount in dollars of your purchase (not the cryptocurrency equivalent). For example, if you bought a product for CAD $39.99 in cryptocurrency, you will receive store credit for CAD $39.99.
Incorrect Items/Orders
-
If you received an incorrect item or order do not open any of the products and contact us immediately, so we can rectify the issue.
-
If a product is opened, that product will no longer be accepted for a return, credit, or refund.
-
A photo of the packing slip and product received is required to further assist your claim.
-
If you received an incorrect item, please visit our Return Centre.
Damaged Product
-
Please contact our Support Team, provide a photo of the packing slip and product received is required to further assist your claim.
-
We do not cover the cost of transit damages, If your order has Route Insurance you can file a claim with Route here.
Missing/Stolen Product
-
Please contact our Support Team if there is an item missing from your order.
-
A photo of the packing slip and product received is required to further assist your claim.
-
Canadian Protein does not cover the cost of theft. If your order has Route Insurance you can file a claim with Route here.