Return and Refund Policy (Excluding Apparel)
To begin a return, please visit our Return Centre.
CanadianProtein.com offers a 14 day return and refund policy if the conditions below are met:
-
Canadian Protein.com is will provide a Free Shipping Label on shipments that are damaged or if an incorrect item was shipped.
-
Canadian Protein does not cover the cost of shipping on returns if you do not like the product.
-
We cannot accept returns based on taste, mix-ability, consistency, or appearance because most products (protein, extracts, amino acids, etc.) are of natural sources or synthetically derived and these characteristics may change from time to time which are out of our control. For this reason we offer low cost samples for all of our protein products and our flavoured items. Samples are not available for supplements as these are mostly in their natural state.
-
All returns must be mailed within 30 days of receiving the RMA#.
-
If there was a promotional item included in your order which was part of the promotional item you are returning you must return the promotional item as well or we will not issue the refund.
-
CanadianProtein.com must be contact within 24 hours of receipt of your order if there was a missing item. Please contact our Support Team if there is an item missing from your order.
-
Returned items cannot be marked, damaged, opened, and must be in reasonable condition.
-
Full refunds will be granted ONLY if the above conditions have been met, minus the cost of the initial shipping fee.
-
If you wish to return an item and the order total after your return drops below the $99 subtotal for free shipping a $9.99 will be subtracted from your return total given back to you.
-
Returns or order cancellations can only be refunded to the original card or in the form of store credit. No refunds will be in the form of cash, cheque, PayPal, or to different debit/credit card than the one originally used for purchase.
Return and Refund Policy (Apparel)
We offer credit for apparel and accessories only.
Cryptocurrency Payments
If you would like to return a product you purchased with cryptocurrency and you fit the return policy criteria outlined in this post, we can offer a store credit only for the amount in dollars of your purchase (not the cryptocurrency equivalent). For example, if you bought a product for CAD $39.99 in cryptocurrency, you will receive store credit for CAD $39.99.
Order Changes
If you want to change your order, please follow How do I cancel, edit or change an order?
Order Cancellations
-
Orders are processed immediately after purchase. If you wish to cancel your order after it has already been processed, please follow How do I cancel, edit or change an order?
Incorrect Items/Orders
-
If you received an incorrect item or order do not open any of the products and contact us immediately so we can rectify the issue. If you open a product, that product will no longer be accepted for a return, credit, or refund.
-
If you received an incorrect item, please visit our Return Centre.
Damaged Product
-
If you received a damaged item, please visit our Return Centre.
Mammoth Mugs, Blender Bottles
-
All returns must be advised in writing and contain photo &/or video evidence of the issue at hand provided with a copy of your Invoice and reason for return.
Our Returns and Refunds Policy applies to the following situations:
-
Canadian Protein does not cover damage caused by normal wear and tear and/or caused by accidental dropping, improper care or cleaning, dishwasher cleaning, non-standard usage or negligence.
-
We will evaluate your claim and provide a response of action within 48 business hours of receipt of your request.
-
If you like to request to return a Mammoth Mug or Blender Bottle, please visit our Return Centre.
-
Please note Canadian Protein Mammoth Mugs and Blender Bottles are designed for liquid carry and consumption; it is not designed to withstand large drops, force, impact or being exposed to extreme conditions.
-
Please note that all claims will be honoured at the discretion of Canadian Protein and we reserve the right to refuse or replace any customer claims. Should a claim be approved a credit will be added to your account only.
Missing Product
-
Please contact our Support Team if there is an item missing from your order.
Shipping In Canada
-
For all orders with a sub-total of over $99 you will receive free shipping.
-
For all orders with a sub-total of less than $99 there is a low flat rate fee of $9.99.
-
We ship with Canada Post. All Canadian orders include tracking information sent directly by Canada Post through email.
-
WE REQUIRE SIGNATURE and WE DO NOT SAFE DROP ORDERS. If you are not available to pick up your order a notice will be left at the shipping address stating where and when you can pick up the package.
-
*Orders of excessive weight or order being shipped to extremely rural areas may be subject to different shipping fees. This is a very rare occurrence, however, if you feel that this may apply to you please contact us prior to placing your order. Depending upon weight (usually over 65 lbs), we reserve the right to use Canpar, UPS or Purolator.
-
*Please allow 2-8 business days for your order to arrive.
-
**Note: These ETA's are approximate and we cannot guarantee the delivery of your order to arrive within these times as once your order has been shipped, delivery time is in the hands of the courier. For this reason, we ask that our customers allow a 2-8 business days for deliveries.
Copyright Notice
-
All information, products descriptions, images and all other content on Canadian Protein is protected by copyright laws. You may not use or copy any content without prior permission from Canadian Protein. If you wish to use any content, please contact support@canadianprotein.zendesk.com for permission.
© 2018 Canadian Protein All Rights Reserved